FAQ

The questions we are asked most often. Anything we cannot answer yet is marked, rather than guessed.

Using the products

How the two formulas are applied, and how they work together.

How do I use the shampoo?

Work it through a wet scalp and rinse. Towel-dry to damp, then follow with the Soft Touch Hair Serum through the mid-lengths and ends if you are styling.

How do I use the serum?

Take a small amount in your palm and apply evenly to damp or dry hair, focusing on the mid-lengths and ends. Then style as desired.

Can I use both products together?

Yes - they are formulated as a pair. The shampoo does the work at the scalp, the serum protects the length. Bought together as the Hair Ritual Duo they are ₹999 rather than ₹1,198.

Can I use the serum on dry hair?

Yes. It is made for damp or dry hair, so it works before you blow-dry and equally as a finish between washes.

Will the serum feel greasy?

The formula is featherlight and finishes non-greasy, wrapping each strand in a light veil rather than sitting on top of the hair.

Do I need to patch test?

The label recommends a patch test before first use. It is for external use only.

How often should I use them?

[To confirm] ENRIA has not published a recommended frequency for either product, so none is stated here. The serum can be used on damp or dry hair, including between washes.

Are they safe for colour-treated hair?

[To confirm] ENRIA has not published colour-safety guidance for either product, so no claim is made here either way.

Formulas and ingredients

Every ingredient is printed in full on each product page, exactly as it appears on the label.

Is the shampoo sulfate and paraben free?

Yes to both. The cleansing agents listed on the label are Cocamidopropyl Betaine, Sodium Lauroyl Sarcosinate, Decyl Glucoside and Coco Glucoside. The full ingredient list is in the product details above.

Does the serum contain fragrance?

The Soft Touch Hair Serum is fragrance free. No perfume or fragrance appears on its ingredient list, and none appears in the composition list in the manufacturer's safety data sheet. That document describes the product's odour as mild perfumery, which refers to the scent of the ingredients themselves rather than to any added fragrance. The Barley Bhringraj Elixir Shampoo is a different formula and does contain perfume, which is listed on its label.

Where can I see the full ingredient lists?

In full on each product page, taken directly from the product label: the Barley Bhringraj Elixir Shampoo and the Soft Touch Hair Serum. The Hair Ritual Duo page carries both.

Are there any warnings or precautions?

Both products are for external use only. The Soft Touch Hair Serum's label recommends a patch test before first use. Keep away from the eyes; if contact occurs, rinse with water. Follow the guidance printed on each pack, which is definitive.

What size are the bottles?

The Barley Bhringraj Elixir Shampoo is 200 mL. The Soft Touch Hair Serum is 50 mL.

Where are the products made?

Made in India.

Ordering, delivery and returns

What it costs, when it arrives, and what happens if something is wrong.

What does shipping cost?

Free on orders of ₹999 and above, a flat ₹59 below that. ENRIA does not currently ship outside India.

How long does delivery take?

Standard delivery across India takes 3 to 5 business days. ENRIA does not currently ship outside India.

Do you ship outside India?

Not at present. ENRIA currently ships only within India.

What if my order arrives damaged or incorrect?

ENRIA does not accept returns or exchanges on personal-care products, for hygiene and product-integrity reasons. If your order arrives damaged or incorrect, email care@enriabeauty.com within 48 hours of delivery with a continuous, unedited unboxing video showing the sealed package, the shipping label and the product. Approved claims are resolved with a replacement or store credit at ENRIA's determination. None of this affects the statutory consumer rights you have by law. Full detail is in the Returns, Refunds and Replacement Policy.

Can I return or exchange a product?

ENRIA does not accept returns or exchanges on personal-care products, for hygiene and product-integrity reasons. Damaged or incorrect deliveries are handled separately: email care@enriabeauty.com within 48 hours of delivery with an unedited unboxing video. This does not affect your statutory consumer rights. See the Returns, Refunds and Replacement Policy.

How do I pay?

Checkout is handled by Shopify over an encrypted connection, and ENRIA never sees your card details. Cash on delivery is available on orders up to ₹2,000, and phone verification may be required before dispatch. The methods available to you are shown at checkout. See the Terms of Service.