Shipping policy
SHIPPING & DELIVERY POLICY
ENRIA currently ships orders within India. International shipping is not currently available.
1. SHIPPING CHARGES
• Orders below ₹999: A flat shipping fee of ₹59 applies.
• Orders of ₹999 or more: Shipping is free.
Shipping charges, where applicable, will be displayed during checkout before the order is completed.
2. ORDER PROCESSING
Orders are generally processed and prepared for dispatch within a reasonable period after order confirmation.
Processing times may vary depending on order volume, product availability, weekends, public holidays, promotional periods and circumstances beyond ENRIA's reasonable control.
An order is considered dispatched once it has been handed over to the applicable logistics or delivery partner.
3. DELIVERY TIME
Estimated delivery time is 3–5 business days from dispatch for serviceable locations within India.
Delivery timelines are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier operations, weather conditions, public holidays, remote locations, logistical disruptions and other circumstances beyond ENRIA's reasonable control.
4. DELIVERY LOCATIONS
ENRIA currently delivers only within India and only to locations that are serviceable by our logistics partners.
International shipping is not currently available.
ENRIA may expand its delivery destinations in the future. Any additional destinations, shipping charges, duties, taxes or delivery terms applicable to international orders will be communicated when international shipping becomes available.
5. TRACKING
Once your order has been dispatched, applicable tracking information may be provided to you through the contact details associated with your order.
Customers are responsible for providing accurate and complete delivery information, including the recipient's name, address, PIN code and contact details.
6. DELIVERY ATTEMPTS
Delivery will be attempted by the applicable logistics partner in accordance with its standard delivery procedures.
If delivery cannot be completed after the applicable attempts, or the shipment is otherwise returned to origin due to circumstances attributable to the customer, the order may be treated as a Return to Origin (RTO).
7. CUSTOMER-RELATED DELIVERY FAILURES
An order may be returned to origin where delivery cannot be completed due to circumstances attributable to the customer, including:
• Incorrect or incomplete delivery address;
• Incorrect PIN code or contact information;
• Customer being repeatedly unavailable;
• Refusal to accept delivery;
• Failure to complete required delivery or verification requirements; or
• Other circumstances that prevent successful delivery and are attributable to the customer.
Re-dispatch of an RTO shipment is not automatic and may be offered at ENRIA's discretion.
Where re-dispatch is approved, ENRIA may require applicable shipping and return-to-origin charges to be paid in advance.
Repeated delivery failures or COD refusals may result in restrictions on future COD or other payment/delivery options.
8. DELIVERY DELAYS
If your order is delayed, please contact us at care@enriabeauty.com.
ENRIA will review the circumstances and, where appropriate, coordinate with the relevant logistics provider.
ENRIA is not responsible for delays caused by circumstances beyond its reasonable control, including courier or logistics disruptions, severe weather, natural disasters, government restrictions, public holidays, strikes, infrastructure failures or other force majeure events.
9. ORDER MARKED AS DELIVERED BUT NOT RECEIVED
If tracking indicates that your order has been delivered but you have not received it, please contact us at care@enriabeauty.com as soon as possible.
Please provide your order number and any relevant information requested by ENRIA so that the delivery can be investigated with the applicable logistics provider.
ENRIA will review such cases and determine the appropriate course of action based on the available information and applicable circumstances.
10. DAMAGED OR INCORRECT ORDERS
If your order arrives visibly damaged, leaking, or contains an incorrect product, please refer to our Returns, Refunds & Replacement Policy.
Such claims must be reported within 48 hours of delivery and are subject to the mandatory unboxing evidence requirements stated in that policy.
11. ADDRESS CHANGES
Address-change requests must be submitted to care@enriabeauty.com before dispatch.
ENRIA may attempt to accommodate an address change where operationally possible, but changes cannot be guaranteed once order processing has commenced.
Once an order has been dispatched, ENRIA cannot guarantee that the delivery address can be changed.
Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate.
12. CASH ON DELIVERY (COD)
Where COD is available:
• COD is available for orders up to ₹2,000;
• Mandatory phone/OTP verification is required before dispatch;
• COD availability may vary by product, destination PIN code, order characteristics and operational considerations;
• Orders that do not complete the required verification may be cancelled and not dispatched;
• Customers are expected to accept confirmed COD orders;
• Refused or unsuccessful COD deliveries may be returned to origin;
• Repeated COD refusals or RTOs may result in COD being restricted or disabled for future orders; and
• ENRIA may require prepaid payment for subsequent orders from customers with repeated COD refusals or RTOs.
No separate COD handling fee currently applies.
13. PREPAID ORDERS AND RTO
For prepaid orders returned to origin due to circumstances attributable to the customer, re-dispatch is not automatic.
ENRIA may, at its discretion, offer re-dispatch subject to applicable shipping and return-to-origin charges being paid in advance.
14. SHIPPING AVAILABILITY AND SERVICEABILITY
Shipping availability is determined by the serviceability of the applicable logistics partner.
If a particular PIN code or destination is not serviceable, ENRIA may be unable to fulfill delivery to that location.
ENRIA may cancel an order where delivery to the provided destination is not reasonably possible, subject to applicable law.
15. CONTACT US
For shipping, delivery or order-related questions, please contact:
ENRIA
Operated by Herbae 13 Private Limited
B98/02, Suncity Vatsal Valley, Sec-02, Gwal Pahari, Gurugram – 122003, Haryana, India
Email: care@enriabeauty.com
ENRIA will review customer enquiries and delivery concerns based on the information available and the circumstances of the order.
IMPORTANT: Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or override any consumer rights, statutory remedies or legal protections that cannot lawfully be excluded or restricted under applicable law.