Terms of service
TERMS OF SERVICE
These Terms of Service govern your access to and use of enriabeauty.com and your purchase of products from ENRIA, operated by Herbae 13 Private Limited.
By accessing our website, placing an order, creating an account, or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms of Service, subject to any rights that cannot legally be excluded or restricted under applicable law.
1. ABOUT ENRIA
ENRIA is a brand operated by Herbaé 13 Private Limited.
Registered/business address: B98/02, Suncity Vatsal Valley, Sec-02, Gwal Pahari, Gurugram – 122003, Haryana, India
Customer care: care@enriabeauty.com
The ENRIA trademark and associated brand assets are owned by or used under the rights of Herbae 13 Private Limited or the applicable rights holder.
2. ELIGIBILITY AND USE OF THE Shopify WEBSITE
You may use enriabeauty.com for lawful purposes and in accordance with these Terms.
You must provide accurate and complete information when placing an order or creating an account.
The website is not intentionally directed toward children. Where a minor accesses the website or makes a purchase, such use and purchase should take place with the involvement and supervision of a parent or legal guardian, where applicable.
You must not use the website:
• For any unlawful, fraudulent or unauthorized purpose;
• To interfere with or disrupt the website or its security;
• To attempt to gain unauthorized access to systems, accounts or data;
• To introduce malicious code, viruses or other harmful material;
• To impersonate another person or entity;
• To submit false or misleading information;
• To manipulate promotions, store credit, reviews or other benefits; or
• In any manner that may adversely affect ENRIA, its customers, service providers or website operations.
3. PRODUCTS AND PRODUCT INFORMATION
ENRIA makes reasonable efforts to ensure that product descriptions, photographs, specifications, ingredient information and other product information displayed on the website are accurate and current.
However, minor differences may occur due to photography, screen settings, packaging updates, printing variations or other legitimate reasons.
Product photographs and visual representations are provided for illustrative purposes and do not override the actual product supplied.
Product information, usage instructions and other website content are provided for general informational and marketing purposes.
Individual experiences and results may vary depending on factors including hair type, condition, routine, environment and other individual circumstances.
Customers should always follow the instructions, warnings and information provided on the actual product packaging. Where there is a discrepancy between website information and the actual product packaging, the information on the actual product packaging should be followed, subject to applicable law.
4. ORDERS AND ORDER ACCEPTANCE
Placing an order through enriabeauty.com constitutes an offer to purchase the selected products.
An order is not necessarily accepted merely because an order confirmation or acknowledgement has been generated.
ENRIA reserves the right, subject to applicable law, to refuse, cancel or limit an order where there is a legitimate reason, including:
• Product availability issues;
• Pricing or listing errors;
• Technical or system errors;
• Payment or verification issues;
• Delivery serviceability limitations;
• Suspected fraud or abuse;
• Promotional misuse;
• Duplicate or manipulated orders; or
• Other legitimate operational or security reasons.
Where ENRIA cancels an order after payment has been received, the applicable remedy will be handled in accordance with applicable law and the circumstances of the transaction.
5. PRODUCT AVAILABILITY
Product availability displayed on the website may change without notice.
ENRIA does not guarantee that any particular product will remain continuously available.
If an order cannot be fulfilled because a product becomes unavailable, ENRIA may contact the customer and/or cancel the affected order, subject to applicable law.
6. PRICING AND PRICING ERRORS
All prices displayed on the website are stated in Indian Rupees (INR), unless otherwise indicated.
ENRIA reserves the right to correct inadvertent pricing, typographical, technical or display errors.
If a product is displayed at an obviously incorrect price due to an error, ENRIA may, subject to applicable law:
• Correct the displayed price;
• Contact the customer regarding the error;
• Cancel the affected order; and/or
• Provide the remedy required by applicable law.
Applicable taxes, shipping charges and other charges will be displayed or communicated as applicable before completion of the order.
7. PROMOTIONS, DISCOUNTS AND OFFERS
Promotional offers, discount codes, bundles and other special offers may be subject to additional terms and eligibility requirements.
ENRIA may:
• Establish eligibility requirements;
• Limit quantities or duration;
• Limit an offer to one use per customer or order;
• Prevent the combination of multiple promotional offers unless expressly permitted;
• Modify or withdraw an offer;
• Correct promotional or technical errors; and
• Restrict or invalidate benefits obtained through misuse or manipulation.
The specific terms displayed with an individual promotion will govern that promotion where they differ from these general Terms.
8. PAYMENT
ENRIA may accept payment methods made available at checkout, which may include:
• UPI;
• Credit cards;
• Debit cards;
• Net banking;
• Wallets; and
• Cash on Delivery (COD), where available.
Payment availability may vary based on the order, destination, payment provider and other operational considerations.
Payment transactions may be processed by third-party payment service providers. Customers may be required to comply with the applicable terms and verification requirements of those providers.
9. CASH ON DELIVERY
Where COD is available:
• COD is available for orders up to ₹2,000;
• Mandatory phone/OTP verification may be required before dispatch;
• Orders that do not complete required verification may be cancelled and not dispatched;
• COD availability may be restricted based on product, PIN code, location, order characteristics, operational considerations or previous order history;
• Customers are expected to accept confirmed COD orders;
• Repeated COD refusals or Return to Origin (RTO) events may result in COD being restricted or disabled;
• ENRIA may require prepaid payment for subsequent orders from customers with repeated COD refusals or RTOs; and
• ENRIA may decline future COD orders where it reasonably determines that COD has been repeatedly misused.
10. SHIPPING AND DELIVERY
ENRIA currently ships within India to locations serviceable by its logistics partners.
Orders below ₹999 are subject to a flat shipping fee of ₹59.
Orders of ₹999 or more qualify for free shipping.
Estimated delivery is generally 3–5 business days from dispatch for serviceable locations.
Delivery timelines are estimates and are not guaranteed.
For complete shipping and delivery terms, please refer to ENRIA's Shipping & Delivery Policy.
11. CANCELLATION AND ADDRESS CHANGES
Customers may request cancellation by contacting care@enriabeauty.com before dispatch.
Cancellation requests cannot be guaranteed once order processing has commenced.
Address-change requests must be submitted before dispatch and cannot be guaranteed once processing has commenced.
Once an order has been dispatched, ENRIA cannot guarantee cancellation or changes to the delivery address.
12. RETURNS, REFUNDS AND REPLACEMENTS
ENRIA maintains a strict no-return and no-exchange policy for personal-care products because of hygiene, safety and product-integrity considerations.
Change of mind, incorrect product selection, personal preference, dissatisfaction with results, sensory preferences and similar circumstances do not ordinarily qualify for return, refund or replacement.
Qualifying damaged, leaking or incorrect-product claims must be reported within 48 hours of delivery and are subject to the mandatory unboxing evidence requirements.
For complete terms, please refer to ENRIA's Returns, Refunds & Replacement Policy.
Nothing in these Terms is intended to exclude or restrict any consumer rights or statutory remedies that cannot legally be excluded or restricted.
13. STORE CREDIT
Where ENRIA approves store credit, the following general terms apply:
• Store credit is valid for 12 months from the date of issuance;
• Store credit may be used only on enriabeauty.com;
• Store credit is non-transferable;
• Store credit cannot be exchanged for cash, except where required by applicable law;
• Partial use is permitted;
• Any remaining balance retains its original expiry date;
• Store credit may generally be combined with promotional offers unless the applicable promotion states otherwise; and
• The ₹999 free-shipping threshold is calculated based on eligible merchandise value before store credit is applied.
Restoration of store credit following cancellation or other circumstances is subject to ENRIA's discretion and applicable law.
If a customer closes or deletes their ENRIA account, unused store credit associated with that account may be forfeited, subject to applicable law.
ENRIA may invalidate store credit obtained through fraud, manipulation, duplicate accounts, false claims, promotional abuse or other improper conduct.
14. FRAUD, ABUSE AND MISUSE
ENRIA reserves the right, subject to applicable law, to investigate and take appropriate action where it reasonably suspects fraud, abuse, manipulation or improper use of the website or its services.
This may include:
• False or manipulated claims;
• Fraudulent or manipulated photographs or videos;
• AI-generated or materially manipulated evidence submitted as genuine customer evidence;
• Multiple-account abuse;
• Promotional abuse;
• Store-credit abuse;
• Review or testimonial manipulation;
• Repeated COD refusals or RTOs;
• Attempts to circumvent order or promotional limits;
• Payment-related fraud; or
• Other conduct intended to obtain an improper benefit.
Depending on the circumstances, ENRIA may cancel or restrict orders, restrict payment or delivery methods, invalidate promotional benefits or store credit, suspend or terminate accounts, or take other appropriate action, subject to applicable law.
15. CUSTOMER ACCOUNTS
Guest checkout is available and customers are not required to create an account to place an order.
Where a customer creates an account, the customer is responsible for maintaining the confidentiality of their account information and for activities conducted through the account.
ENRIA may suspend or terminate an account where it reasonably determines that the account has been used for fraud, abuse, promotional misuse, store-credit misuse, false claims, repeated COD abuse, or violation of these Terms, subject to applicable law.
16. REVIEWS AND TESTIMONIALS
Customers may be invited to submit reviews, testimonials, photographs or other content relating to their genuine experience with ENRIA products.
Reviews and testimonials must:
• Reflect the customer's genuine personal experience;
• Relate to the specific product purchased;
• Not contain false or misleading claims;
• Not contain unlawful, abusive, threatening or defamatory material;
• Not disclose another person's private information;
• Not infringe third-party intellectual-property rights;
• Not be copied from another source;
• Not be AI-generated or materially manipulated; and
• Not be submitted repeatedly for the purpose of obtaining additional benefits.
ENRIA has discretion over whether submitted reviews or testimonials are published.
ENRIA may reject, moderate, edit for non-substantive formatting purposes, or remove submitted content that does not comply with these requirements.
ENRIA may remove previously published content if it subsequently determines that the content violates these Terms or was fraudulent, manipulated, misleading or otherwise ineligible.
17. REVIEW INCENTIVE
Subject to ENRIA's discretion and the applicable review-program terms, a customer with a verified and successfully completed purchase may be eligible to receive ₹100 ENRIA store credit for an approved review.
Eligibility is limited to one approved review credit per purchased product per customer.
Cancelled, reversed or otherwise unsuccessful orders are not eligible.
The review must satisfy the requirements in these Terms and any additional review-program requirements communicated by ENRIA.
Where a review is published, ENRIA may disclose that the customer received ₹100 ENRIA store credit for submitting the approved review.
If an incentivized review is subsequently removed because it violated the applicable requirements, any unused store credit associated with that review may be voided, subject to applicable law.
18. USER-GENERATED CONTENT
Where a customer voluntarily submits photographs, videos, testimonials, reviews or other content to ENRIA and provides appropriate permission for its use, the customer grants ENRIA a non-exclusive permission to reproduce, display, publish, distribute and use that content for ENRIA's website, social media, advertising and marketing purposes.
ENRIA may make reasonable non-substantive modifications such as cropping, resizing, formatting or editing for presentation, without intentionally changing the substantive meaning of the content.
Where reasonably practicable, ENRIA may honour reasonable requests to discontinue future use of customer-submitted content.
ENRIA is not responsible for copies that have already been distributed, cached, reposted by third parties, incorporated into completed marketing materials or otherwise placed beyond ENRIA's reasonable control.
19. INTELLECTUAL PROPERTY
All intellectual property associated with ENRIA and enriabeauty.com, including trademarks, logos, product names, photographs, graphics, videos, website design, written content and other original materials, is owned by or licensed to ENRIA, Herbae 13 Private Limited, or the applicable rights holder.
Except for limited personal and non-commercial use of the website, no content may be reproduced, modified, distributed, republished, commercially exploited or otherwise used without prior written permission from the applicable rights holder.
ENRIA and ENRIA-related trademarks may not be used in a manner that implies unauthorized sponsorship, endorsement or affiliation.
20. THIRD-PARTY SERVICES
ENRIA may use third-party service providers for payment processing, website infrastructure, shipping, analytics, advertising, communications, fraud prevention and other business functions.
Your use of certain third-party services may also be subject to the terms and policies of those third parties.
ENRIA is not responsible for the independent acts, omissions, policies or systems of third-party service providers, except to the extent required by applicable law.
21. WEBSITE AVAILABILITY
ENRIA may modify, suspend, restrict or discontinue any part of the website, products, features or services from time to time for operational, maintenance, security, technical or other legitimate reasons.
ENRIA will make reasonable efforts to maintain website availability but does not guarantee that the website will always be available, uninterrupted or error-free.
22. WEBSITE CONTENT AND ERRORS
ENRIA may correct typographical, pricing, product-information, availability, technical or other inadvertent errors appearing on the website.
Website content may be updated, modified or removed from time to time.
23. EVENTS BEYOND OUR CONTROL
ENRIA will not be responsible for delay or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, severe weather, pandemics or epidemics, government restrictions, strikes, labour disruptions, courier or logistics disruptions, internet or telecommunications failures, cybersecurity incidents, power or infrastructure failures, war, civil unrest or other force majeure events.
Where such circumstances occur, ENRIA may take reasonable steps to mitigate their impact and resume normal operations when reasonably possible.
24. PRIVACY
ENRIA collects and processes personal information in accordance with its Privacy Policy.
Personal information may be used for purposes including order processing, payment, shipping, customer support, fraud prevention, analytics, website improvement and marketing where appropriate consent or another lawful basis applies.
Please review ENRIA's Privacy Policy for further information.
25. LIMITATION OF LIABILITY
To the extent permitted by applicable law, ENRIA will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products.
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law.
26. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless ENRIA, Herbae 13 Private Limited and their respective personnel and service providers from claims, losses, liabilities, damages and expenses arising from your unlawful use of the website, violation of these Terms, fraudulent or abusive conduct, or infringement of third-party rights.
27. GOVERNING LAW
These Terms are governed by the laws of India, without regard to conflict-of-law principles, subject to applicable consumer-protection and other mandatory laws.
28. DISPUTE RESOLUTION
If you have a concern regarding an order or your use of the website, we encourage you to first contact ENRIA at care@enriabeauty.com and provide the relevant order details and supporting information.
ENRIA will review the matter and, where appropriate, attempt to resolve the issue.
Nothing in this provision prevents a customer from exercising any statutory, regulatory or other legal remedy available under applicable law.
Subject to applicable law, courts located in Gurugram, Haryana, India shall have jurisdiction over disputes arising in connection with these Terms.
29. CHANGES TO THESE TERMS
ENRIA may update these Terms of Service from time to time.
The latest version will be made available on enriabeauty.com. Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
30. CONTACT US
For questions regarding these Terms, orders or ENRIA's services, please contact:
ENRIA
Operated by Herbae 13 Private Limited
B98/02, Suncity Vatsal Valley, Sec-02, Gwal Pahari, Gurugram – 122003, Haryana, India
Email: care@enriabeauty.com